I am confined to a wheelchair so going to the unit to make any changes is a challenge. When the original remote quit working I tried to get an original from Sony, but even though I ordered one it never arrived. It also cost a good bit more. All this time I am doing without my unit. I happened upon your website while looking for any other way to get a new remote and to avoid buying a whole new unit. Your remote arrived in the time slot promised and is functioning perfectly. Thank you for your care and your product that, by the way is functioning perfectly. Sincerely. Linus E. Long