I ordered this remote, which worked just fine, but when I got it, it wouldn't go to the menu I needed to do a factory reset. I contacted the seller and thru a series of emails, they recommend a different remote that would have the feature I needed. I ordered that one, which did work for exactly what I needed. Despite it being past the date when they normally allow returns, when I contacted them again to explain, they quickly processed a return for the first remote and refunded most of my purchase price. Shipping was extremely fast, ordered the remote on a Thursday night and got it on Saturday! Very pleased, not just with the products but also with their excellent customer service.