This is my second purchase of an old Panasonic remote for my VCR. (Yes, I still use a VCR!) The Panasonic VCR has given years of great service---it's the remote that keeps pooping out on me. I ordered the refurbished remote at a great price and received it within 2 days. Granted, I am only 30 minutes away from their office in NC. Pick-up is an option, but I don't like driving in large cities.