I ordered an exact replacement for my remote that was broken, and that's exactly what I received. It works as expected. Two things surprised me. One was that when I placed my order a message came up asking me to acknowledge that the remote didn't have a battery cover. That wasn't a problem for me because I still had the old, broken remote. But, when the remote arrived it had a battery cover - a pleasant surprise. Also, I ordered a Visio replacement remote, but it arrived with a sticker labeled REMOTE stuck where the name Visio was on my old remote - so I removed it and the new remote is exactly like my old remote.