Very happy to have received the remote! It was functional, and easy to use. Remote rating aside, customer service was the most wonderful part of ordering the remote. That department was much more helpful, than the sales assistant at Vizio. He was prompt courteous, and above all very knowledgeable regarding available products. I would not hesitate to purchase products from this company, and plan to use them in the future. I would happily recommend Replacement Remotes to anyone!